ALAMO Artificial Intelligence Labs
Support
Help with the ALAMOvoice / Hank AI app — getting started, billing, your account, and reaching a human.
Contact us
Email [email protected] and Ryan will get back to you personally, usually within one business day.
ALAMO Artificial Intelligence Labs LLC · Granbury, Texas
Email supportGetting started
- Download the app and enter your phone number.
- You'll get a one-time verification code by text — enter it to sign in.
- Pick a starter minute bundle (or use your included minutes), and you're in.
- Talk to a character on the Walkie-Talkie, or brief one to place a call on your behalf from the Deploy tab.
Common questions
I didn't get my verification code.
Give it a minute — carrier delivery can lag. Check the number is correct and try again. Still stuck? Email [email protected].
How does billing work?
Minutes are prepaid in bundles, purchased through the app. Platform plans are billed monthly. You can pay by card or in crypto. There's no long-term contract — stop any time.
How do I cancel or get a refund?
Email [email protected] with your account phone number and we'll cancel your plan and sort out any refund. Unused prepaid minutes don't expire while your account is active.
How do I delete my account and data?
In the app: Settings → Delete Account. That removes your account and all associated data from our servers and cancels billing. You can also email us to do it for you.
What happens to my call recordings?
By default every call is destroyed within 60 seconds of it ending — audio, transcript, and metadata. We keep only what you explicitly choose to save. See our Privacy Policy for the full detail.
Is my data used to train AI?
No. We do not sell your data, share your recordings, or use your calls to train AI models, and there are no advertising trackers in the app.